Carn Brea Leisure Centre Trading

I've started a Gold Membership at Carn Brea Leisure Centre (Community Centre) months ago in Idea of doing exercises and have my youngest son learn to swim. The gold membership allows you as an adult to bring one of your underaged children to swim for free but people at the reception seem to forget that and often asked me to pay for my child. When trying to book classes at reception, Amanda always told me there are not spaces available, but when I was to the Gym office, Caroline and Steve found online a lot of available spaces. Today I decided to go to the Gym: running and rowing. I swiped the card and screen sent me back to reception office. Sandy who is the Manager of the reception told me I need to pay £3.00 for a missed booking which I previously have cancelled on Wednesday with Amanda because of the Ciaran storm. Amanda didn't register my cancelation. Sandy remembered I called and she cancelled it. After the 'adventure' I'm still trying to go down to the gym, but Sandy is asking me if I did any booking for it and she advised me to go on the online website in the reception to book a gym session. I've tried but it wouldn't work and Sandy offered to do this session booking on her computer. When I got down to the gym I asked Caroline the gym Manager if I need a booking for the Gym. Caroline said I don't need one. Every single time I went to this Community Centre they made me feel very uncomfortable and unwelcome. This place is advertising as a Community place but it doesn't show any sympathy or kindness. There is untrained and rude staff. Never forget: This Centre is maintained by the Community. We all pay for services to keep this place going. Nobody deserves such an appalling treatment.

Carn Brea leisure centre is situated opposite Tesco Extra in Pool. There is a large main swimming pool with a flume which goes into this pool as well. The changing room facilities are slightly dated and but they seem to be clean and well maintained. There is a large Sports hall with in the centre. There is also a athletics track which is well maintained and I have used regularly while competing in athletics events. There is a cafe and bar which looks down on the pool and sportshall which is reasonably priced, in addition to vending machines near the front entrance.

carnbrea leisure centre is brilliant we have just taken out a year membership the facilities are being upgraded bit by bit there is now awesome new gym & new changing rooms & although other areas could do with modernisation , the staff & selection of activities & the way the place is run really overrides the decor . The pool no longer has the flumes but on certain days they have a fantastic inflatable session with music & lots of fun. The life guards are great & i noticed that they communicate extremely well to keep your kids safe in the pool weather they can swim or not. The water quality is really good & we never come out with stingy eyes (which is always a bad sign at a public pool ) we have found the staff so happy and really helpful at all times & this really swung it for us to get the membership ALSO the pool is way warmer than St ives swimming pool , my toddler screamed the whole time at st ives but he loves it at carnbrea & is now gaining confidence in the water. I heard this is a trust run leisure centre so lets all jump on board & support this place as much as we can it is a real asset . i learned to swim here when i was a child & my daughter is now having lessons here & the teachers are great & lessons are good value. theres also a good viewing area & cafe overlooking the pool not to mention other facilities including sports courts etc & a running track outside