Goodwill Store & Donation Center

This location has potential but falls so short. Store is a mess, and the cashiers are talking so much to their trainers that they arent focusing on what they are doing. Was asked if I wanted to use a discount and I said yes and didnt realize till paying it wasn't even used. Not a huge deal but cmon. I want to like shopping at goodwill but the way they are managed makes me hate going back

i have never had a bad experience at this location. Go when they open, that's when it's neat and organized! Also check out the GW stores near Hinsdale, Orland Park (2), Batavia, Plainfield, and St Charles. Lots of different inventory and price points

I loved this location when I lived in Naperville, although my visits could be described as somewhat infrequent. I've recently been on a Goodwill kick after turning up a couple of really good finds in recent months around the western burbs.

I frequent the St Charles Main location and have also now shopped Elmhurst, Aurora and Bartlett. Upon returning yesterday to Naperville after frequenting other locations, I was struck by the difference in pricing! Whereas all of the stores I mentioned above price a majority of their non-name brand clothes at $3.99 a piece, I don't think I saw anything at Naperville under $5.99 -- even the "throw away" brands like Forever 21, Apt 9 by Target, etc.

The dressing room offering at this location is likely the worst of the bunch, too. With the utilization of only 3 during COVID, there was a constant line.

All in all, Goodwill in general is a fun, cheap way to satiate the shopping bug if you have some time and patience. A recent visit to StCh turned up a high end designer bag for $4.99....that's the stuff GW dreams are made of!

One star because I can't give 0. Worst goodwill ever. All the clothes should be discarded. They all look like they came from the trash. Spots and pilling everywhere on clothes. If it's new it will be like 10$. I was surprised with naperville being a pretty nice area.

hey, it's been some time. had to mention, in the last few years this store has been through 4, FOUR managers.

the shopping experience has also changed do to covid & distribution & most likely, Mark Cuban who owns the company now.

things are more price eyr now but finds can still be found.

also, be kind. noticed one of the managers here just hates her job.

she's been there for like 16 years and is miserable, so be careful

who you talk to. happened to me.

enjoy!

This Goodwill has really gone downhill over the last couple years. Difficult to go down aisles due to shelves being too close together. Items just thrown into heaps. Messy, poorly organized. Maybe it will get better when they stop accepting furniture and have more floor space.
Clothing sometimes has holes where they've placed the sale tag.

It was obvious that items that have resale potential never make their way out to the sales floor. I felt like I was shopping at a bad garage sale. The shelves are filled with pure junk.

Drove by to drop off 1 bag of clothing around 8:15am, there was an employee at the door bringing bags into the store that had been left overnight. I started to bring the bag to the front door, and the employee screamed at me that they were not open until 9:00am and to not bring the bag to the door. Seriously !!!! if you people won't accept donations then I can find lots of places elsewhere to donate.. your loss...

Prime Location in the middle of two large middle class burbs, lots of nice products donated, maybe the best donations of the Chicago Burbs.

Not clear how much if any of the funds reach any local Charity, if any at all, none listed on web sites.

Goodwill stopped training the mentally and physically impaired years ago, they repair nothing.

Broken electronics are put on the floor with a no return policy.

There are at least 5 other thrift shops with specific named local charities in the immediate area not inc Aurora, which has their own.

A lot of the donations receive rough handling resulting in breakage and the separation of sets, matched items, and parts of the same product. Requiring lots of time to sift through the store to find the missing parts, or pieces of sets, if at all

Substantial amounts of product are over priced and thrown into the dumpster if they don't sell after 30-60 days.

The new management of this location can be fairly described as aggressive-negative and apparently Woke on the model of the Gillette Ad; that cost Gillett's parent company $16 Billion in lost sales last year. The 10% of their shoppers they want to run out are probably 60-70% of their dollar sales.

A for profit resale not too far away went Woke a few years ago, after avoiding the place for a couple of years, I returned to find that all of the Woke skinny jeans Managers and employees gone, and a normal Retail Manager in their place, unfortunately it appears to be too late as most of the customers are also gone.

There are other places with clear names of charities supported that are better places to donate, and apparently now better places to shop.

One that benefits the severely retarded is relocating near by, they lost their lease to a new bar in Downtown Naperville.

Good store for a great cause!

I don't understand how people are giving bad reviews to Goodwill. If you have a bad experience, I can understand. But many people on here complaining that Goodwill doesn't have your size. Boo hoo. Goodwill is stocked with items donated by other people. Sometimes they may have your size, and sometimes not. Keep coming back and you will find it.

Also, Goodwill is a Charity, thus, Non-Profit. That doesn't mean they don't need to make money. Do you think it's free buying buildings in each town so people have a Goodwill store? They have employees they have to pay also.

Lastly, I would challenge anyone to show me better prices. Yes, you could shop at the dollar store or something, but where else can you buy an outfit for $20?

Goodwill is for a good cause! They sell items as cheap as they can. Then, people with little to no money can buy something to go to work in. It's not free.

I would recommend Goodwill any day to people that are on a tight budget. If your problem is your size, lose weight or go get a tailor or something.